M13Win Terms & Conditions – A Complete Guide to Platform Rules for Malaysian Players

These Terms & Conditions ("Terms") govern your use of the online entertainment platform operated under the name M13Win, accessible via m13win.xyz and all associated subdomains. The M13Win platform provides online casino gaming services covering slots, Live Casino, table games, and e-sports betting.

By accessing or using any part of the M13Win platform — including registering an account, making a deposit, using bonuses, or simply browsing the website — you automatically agree to be bound by these Terms. If you do not agree, please stop using the platform immediately.

M13Win reserves the right to update or modify these Terms at any time. Members will be notified of any material changes at least 7 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

To register for and use the M13Win platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years old at the date of registration and at all times when using the platform
• An individual with full legal capacity to enter into a binding contract
• Have an active Malaysian phone number registered in your own name for verification purposes
• Be a resident of or access the platform from within Malaysia
• Has never been suspended or banned by M13Win for any prior violation

During registration, you are required to provide truthful, accurate, and current information. M13Win reserves the right to request identity verification documents (KYC — Know Your Customer), including a copy of your Malaysian identification card, bank statement, or proof of address, at any time. Failure to comply with a KYC request within the specified timeframe may result in a temporary suspension or closure of your account.

You are fully responsible for the security of your M13Win account username and password. M13Win recommends the following steps to keep your account secure:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Do not share your password with anyone — including family members
• Enable two-factor authentication (2FA) through your account security settings
• Log out of your account when using a shared device
• Contact M13Win support immediately if you suspect unauthorised access to your account

M13Win is not liable for any losses arising from unauthorised access to your account caused by your own negligence in safeguarding your login credentials. However, if you report unauthorised access to us, we will take appropriate protective measures, including freezing the account and investigating any suspicious activity.

You are not permitted to transfer, sell, or gift your M13Win account to any other party. Accounts are exclusively owned by the registered holder and cannot be transferred under any circumstances.

All financial transactions on the M13Win platform are conducted in Malaysian Ringgit (MYR). The accepted deposit methods are as follows:

Your deposit funds belong solely to you and are held in a separate account from M13Win's operating funds. Your deposited money can be withdrawn at any time without any additional wagering requirements, provided there are no ongoing security issues or fraud investigations involving your account.

M13Win reserves the right to request proof of source of funds if a deposit exceeds a certain threshold or displays unusual patterns. This forms part of the anti-money laundering (AML) compliance procedures required by the M13Win platform.

Withdrawals from your M13Win account are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per transaction
• Withdrawals must be made using the same payment method as the most recent deposit (for security and anti-money laundering purposes)
• An account must have completed full identity verification (KYC) before the first withdrawal can be processed
• No active bonus with outstanding wagering requirements attached to the funds you wish to withdraw
• No ongoing security investigation or fraud case involving the account

Withdrawals that meet all of the above requirements are typically processed by the M13Win system within 3 to 10 minutes. Withdrawals requiring manual review by the finance team may take up to 24 hours on business days.

If you request a withdrawal while an active bonus is in your account, you will be given the option to cancel the bonus and proceed with the withdrawal, or to wait until the bonus wagering requirements are met first. Bonus cancellation is irreversible.

All M13Win bonuses and promotions are subject to the specific terms stated alongside each offer. The general terms applicable to all M13Win bonuses are as follows:

• Every bonus carries wagering requirements that must be completed within the specified validity period before any winnings can be withdrawn
• Wagering is calculated based on the bonus amount only — the original deposit funds are not included in the wagering calculation
• Welcome Bonus: 100% deposit match up to RM 1,000, 25x wagering, valid for 30 days from the date of claim, maximum bonus winnings withdrawal of RM 5,000
• Each bonus may only be claimed once per account, per individual, per phone number, and per IP address unless otherwise stated
• M13Win reserves the right to cancel bonuses if there is suspected abuse of the bonus system
• Any attempt at bonus abuse — including the use of multiple accounts or structured betting designed to meet wagering requirements at minimal risk — constitutes a breach of terms and may result in the cancellation of all bonuses and account closure

Eligible game types and their wagering contribution rates are as follows: Video slots contribute 100%, Live Casino table games (Baccarat, Blackjack) contribute between 10–20%, European Roulette contributes 20%, esports betting contributes 30%, and certain games may be excluded entirely from wagering calculations. The most current list is available in the promotions section of the M13Win platform.

All games available on the M13Win platform are for entertainment purposes. The following general rules apply across all game categories:

• All games use a RNG (Random Number Generator) certified to ensure genuinely random and fair outcomes
• Game outcomes are final once a round or bet is completed — no appeals will be entertained against valid results generated by the system
• Any technical failure during gameplay that results in an undetermined outcome will lead to the cancellation of that round and a refund of the wager to the player's account
• The use of automated software, bots, or any tools that interfere with the normal operation of the platform is strictly prohibited and may result in immediate account closure
• Any winnings obtained through unauthorized means or technical exploitation may be voided by M13Win following an investigation

For live dealer casino games, additional rules apply: You are expected to treat dealers and fellow players with respect via the chat function. Offensive language, profanity, or behaviour that disrupts other players may result in removal from the table or the platform. The dealer's decision is final in all matters relating to the interpretation of game rules during a live session.

For esports betting, odds are based on information available at the time the bet is placed. In the event of roster changes, match postponements, or cancellations occurring after a bet has been placed, the specific terms for each scenario will apply in accordance with the policies of the league organiser or official data provider used by M13Win.

M13Win takes problem gambling seriously and provides tools and resources to help members manage their gaming activity. The following tools are available free of charge to all M13Win members:

• Daily / Weekly / Monthly Deposit Limits: Set a maximum limit on the amount that can be deposited within a given period
• Loss Limit: Set a maximum net loss limit per day, week, or month
• Session Time Limit: Set a daily session time limit or receive a notification when the limit is reached
• Cooling-Off Period: Suspend account access for 24 hours, 7 days, or 30 days
• Self-Exclusion: Suspend account access for 6 months, 1 year, or permanently

All limits set take effect immediately. Requests to decrease a limit are applied instantly, while requests to increase a limit are subject to a 7-day cooling-off period to protect the player's best interests. Self-exclusion is final and cannot be reversed during the chosen period.

If you or someone you care about needs help with problem gambling, please seek professional support. M13Win encourages all members to treat gaming purely as entertainment, not as a source of income or a way to resolve financial difficulties.

M13Win operates in strict compliance with anti-money laundering (AML) standards and know-your-customer (KYC) policies. The following activities are strictly prohibited and will result in immediate account closure and reporting to the relevant authorities:

• Using the M13Win platform to transfer or launder illegally obtained funds
• Depositing using a payment method not registered in the member's own name
• Sharing or selling your M13Win account
• Bonus system manipulation through multiple accounts or collusion with other members
• Use of third-party software to automate gameplay or betting
• Any attempt to hack, disrupt, or damage M13Win's platform systems

M13Win reserves the right to freeze an account and place a hold on withdrawals during an investigation if there is reasonable cause to suspect fraudulent activity or a breach of terms. Should the investigation find no violation, the account will be reinstated and any pending withdrawals processed immediately.

All content on the M13Win platform — including logos, brand names, interface designs, text, graphics, software, and source code — is the exclusive intellectual property of M13Win or its licensed partners and is used with permission. You are not permitted to:

• Copying, redistributing, or reproducing any part of M13Win's content without prior written consent
• Creating a website or application that imitates or resembles the M13Win platform
• Using the M13Win brand name or logo for commercial purposes without authorisation
• Extracting or scraping data from the M13Win platform for any purpose

Infringement of M13Win's intellectual property rights may result in legal action. If you identify any unauthorised use of M13Win content by a third party, please notify us at support@m13win.xyz.

To the extent permitted by applicable law, M13Win is not liable for:

• Financial losses incurred by members as a result of gaming activity on the platform
• Service disruptions, processing delays, or technical failures occurring beyond M13Win's reasonable control
• Losses or damages arising from the use of information provided on the platform for purposes other than entertainment
• Any internet connection failure or user device issue that affects the gameplay experience
• Losses arising from unauthorised account access due to the user's own negligence

M13Win's maximum liability to any member in any claim is limited to the total deposits made by that member in the 30 days preceding the claim, or RM 500 — whichever is lower — unless otherwise required by applicable Malaysian law.

M13Win reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Violation of any provision under these Terms & Conditions
• Suspected fraud, money laundering, or bonus system abuse
• Requests from legitimate legal authorities
• Abusive or threatening behaviour towards support staff or other players
• Account inactive for more than 12 consecutive months with no activity

If an account is closed due to a terms violation, any remaining deposit balance may be returned once the investigation is complete and no breach requiring forfeiture of funds is established. Any bonuses and bonus winnings that have not yet met the wagering requirements will be forfeited in full.

You may also close your M13Win account at any time by contacting our customer support team. Before closing, please ensure that all eligible winnings have been withdrawn first.

M13Win reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. The notification process for changes is as follows:

• Material changes (those significantly affecting member rights or obligations) will be communicated at least 7 days before taking effect
• Notifications will be sent via your registered email and/or in-platform notifications
• Minor changes such as spelling corrections or language clarifications may take effect immediately without prior notice
• The date of the most recent update will always be displayed at the top of this document

Continued use of the M13Win platform after the effective date of any changes constitutes full acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before they take effect, with no penalty applied.

If you have any questions, concerns, or complaints regarding M13Win's Terms & Conditions or use of the platform, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the M13Win platform — click the chat icon in the bottom-right corner
• Email: support@m13win.xyz — typical response time within 24 hours on business days

For complaints relating to game outcomes, financial transactions, or bonuses, please have the following details ready when contacting us: your account number, the date and time of the incident, and a detailed description of the issue. This helps our team investigate and resolve your concern more efficiently and accurately.

M13Win is committed to resolving all valid complaints within 5 business days from the date the complaint is received. More complex complaints may require additional time, but you will be kept informed of progress on a regular basis.